Direct Urgent Care has implemented drchrono EHR to support its growing urgent care business and its new facility opening today in Mountain View, CA. Today, doctors are moving their practice to a more mobile environment and want to help their staff manage patient information directly from an iPad. Direct Urgent Care has embraced this vision and drchrono worked closely with them to design a unique mobile EHR solution that meets the needs of its growing urgent care medical facility network.
Over the past two years, Direct Urgent Care’s facility located in Berkeley, California has been using the drchrono platform on iPads to successfully optimize the patient experience from check-in to managing patient medical records, insurance and medical billing payments. As a result of using drchrono EHR, Direct Urgent Care has been able to process approximately 15,000 patients per year reducing overhead costs significantly and has improved reimbursements from insurance companies by over 30 percent. To date, Direct Urgent Care’s Berkley facility has 50 staff members that use the drchrono EHR and the new facility in Mountain View will staff approximately 25 to start.
Direct Urgent Care is an upscale non-traditional urgent care facility that offers a wide variety of services for children and adults all under one roof. They streamline the process of accessing urgent care by making it more convenient, accessible and a more pleasant experience for the patient. Direct Urgent Care centers assist clients with an illness or injury that is not life threatening but still needs urgent evaluation. Direct Urgent Care also offers a mobile clinic, which allows clinicians to visit their patient and document the patient visit via an iPad.
“We chose drchrono to support our urgent care facilities and mobile clinic because its EHR offering is paperless, more efficient and an incredibly easy platform for our patients and physicians to use on an iPad. The drchrono billing team provides a personal touch and custom features unique to our urgent care facility that we couldn’t find with other big EHR vendors,” said Caesar Djavaherian, MD, Co-Founder, Direct Urgent Care. “Our goal is to provide a better patient care experience from the minute the patient walks in the office to when the insurance claim is processed and paid. Adopting drchrono’s EHR platform has allowed us to completely modernize our medical records and billing processes with just a few taps on our iPads.”
Caesar Djavaherian also adds, “Urgent care is one of the fastest growing segments of the healthcare marketplace because consumers are demanding healthcare services when they are sick rather than the traditional model of needing to wait for care. Having a reliable mobile EHR solution such as drchrono’s is key to supporting our growing business and patient demand.”
